Refund Policy
Start with your order number. We’ll help you understand the next step.
Unused-product returns
You may request a return of an unused product within 30 days of delivery. The product must be unused, uninstalled, and in its original packaging with all included accessories and documentation. Used or installed products do not qualify for an unused-product return.
Damaged or deformed vents
Contact us within 90 days of purchase if your vent is damaged or deformed. If the claim is confirmed, we will provide a replacement vent. If your order arrives damaged, defective, or incorrect, contact us with your order number and photographs where helpful so we can resolve the issue.
Before returning an item
Contact support first with your order number and the reason for the return. Obtain return authorization and shipping instructions before sending anything back. Do not use the business contact address as a return destination unless support instructs you to do so.
Preparing an authorized return
Securely package the product with its accessories and documentation, and include the return authorization provided. Use a tracked shipping service and retain the tracking information.
Return shipping & fees
For an unused-product return, you are responsible for return shipping and the original shipping charge is not refundable. We do not charge a restocking fee. If a return is needed because we sent a damaged, defective, or incorrect item, we cover the necessary return shipping; contact us first for instructions.
Refunds
After we receive your return, we inspect it and notify you of the result. Approved refunds are issued to the original payment method within 10 business days of receiving the returned item. Your bank or payment provider may need additional time to post the refund.